Satisfying our customers is a business philosophy
that we respect, practice, and emphasize in our business.
The Distance Selling Regulations would ordinarily say that
you have 7 days from the date of confirmation from us of your
order to change your mind and cancel the order. In that case we
would provide a full refund less the direct cost to us of the
return of any items already delivered to you which (unless this
is seen as a breach of the Distance Selling Regulations) would
include the direct cost to us of their carriage to you and their
return. However, as you consent to the service being provided
immediately and as they are provided by software which you open,
these regulations do not apply.
We want you to be delighted with any service we provide to you.
Whilst our legal position is spelt out in plain English above
and in our terms, we will
consider a refund in any case where there is proper cause for
complaint. We will do all we can to assist you.
The London Teacher Training College
Dalton House
60 Windsor Avenue
London
SW19 2RR
phone: 0208 133 2027 fax: 0208 242 6527
